Shipping policy

1. Introduction

This Shipping Policy sets out the delivery terms and conditions for orders placed on Antonia’s Tresures(“we”, “us”, “our”) via our website https://antoniastreasures.ie. By placing an order, you agree to the terms outlined in this policy.

2. Shipping Areas

  • Domestic (Ireland): All addresses within Ireland.
  • International: All other countries where we are able to deliver.

3. Delivery Time Estimates

  • Within Ireland: 3–5 business days from order confirmation.
  • International: 5–10 business days from order confirmation.

Please note that these are estimates only. Delivery may be delayed due to customs, postal service delays, public holidays, or other circumstances beyond our control.

4. Shipping Costs

  • Shipping costs are variable depending on location, package size, and weight.
  • Free shipping is provided on orders over €100 for Ireland.
  • Shipping costs for international orders will be calculated at checkout.

5. Shipping Methods

We use reputable courier services for all deliveries. The exact courier may vary depending on location, package weight, or shipping promotion. Tracking information will be provided when available.

6. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. During high-demand periods (e.g., holidays, promotions), processing may take longer. Customers will be notified in case of delays.

7. Packaging and Handling

We take care to package all items securely to avoid damage in transit. However, once the package leaves our warehouse, the courier assumes responsibility for safe delivery. Please inspect your items upon receipt.

8. Damaged or Lost Items

If your order is received damaged or lost in transit, please contact us immediately at sales@antoniastresures.ie with your order number and photos of the damage. We will investigate the issue and provide a replacement or refund where applicable.

9. International Shipping Considerations

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
  • Delivery times may vary due to customs processing or local postal service delays.

10. Exceptions and Limitations

  • We reserve the right to delay, refuse, or cancel shipments due to stock unavailability, errors in product information, or suspected fraudulent activity.
  • Estimated delivery times are not guaranteed and we are not liable for delays caused by third-party couriers, postal services, customs, or force majeure events.
  • Shipping fees are non-refundable unless we cancel your order or it is lost/damaged due to our error.

11. Contact Information

If you have any questions about shipping or your order, please contact us:

Antonia’s Tresures
16 Beechgrove, Kildare Town, R52 FE84, Ireland
Email: sales@antoniastresures.ie
Phone: +353 (89) 249 4992